Terms of Use

These Terms of Use govern your access to and use of retrisa.com and other public websites operated by Retrisa (“Retrisa,” “we,” “us,” or “our”).

By accessing or using this website, you agree to these Terms of Use. If you do not agree, please do not use the website.

These Terms apply to use of the public website. Managed IT, cybersecurity, consulting, support, or other services provided to a customer are governed by the applicable Master Services Agreement, Statement of Work, Service Level Agreement, or other written agreement between Retrisa and that customer. If there is a conflict, the applicable signed customer agreement controls with respect to those services.

Retrisa provides managed IT, cybersecurity, cloud, endpoint, identity, backup, infrastructure, and related technology services.

Retrisa is based in Fort Lauderdale, Florida and provides remote services to businesses throughout the United States.

Information presented on this website is general information about Retrisa and its services and does not create a customer, fiduciary, advisory, or other professional relationship.

Submitting an IT & Security Health Assessment request does not create a customer relationship or obligate Retrisa to perform any particular service.

Unless specifically agreed to in writing, an initial health assessment is not a penetration test, vulnerability assessment, regulatory audit, forensic investigation, certification, or guarantee that an information technology environment is secure or compliant.

Any access to a prospective customer’s systems must be properly authorized.

Retrisa does not conduct unauthorized access, scanning, testing, or security activity against third-party systems.

The website may allow existing customers to submit support requests.

Submitting a support form does not modify any existing service agreement or Service Level Agreement.

Response times, support availability, covered services, exclusions, emergency procedures, and other support obligations are governed by the customer’s applicable agreement with Retrisa.

Users should never submit passwords, MFA codes, recovery codes, private keys, API secrets, or other authentication credentials using ordinary website support forms.

Website forms and email should not be relied upon as emergency communications channels unless a customer’s agreement expressly provides otherwise.

For existing customers, applicable support procedures contained in the customer’s service agreement should be followed.

We attempt to keep information on the website accurate and current. However, technology, service offerings, third-party products, pricing, availability, and other information may change.

Website content is provided for general informational purposes and should not be interpreted as a guarantee, warranty, formal security recommendation for a specific environment, legal advice, regulatory advice, or contractual commitment.

Retrisa may reference or integrate with third-party products, platforms, services, websites, or software.

Third parties operate under their own terms, privacy policies, availability commitments, and security practices.

References to third-party companies or technologies do not necessarily constitute an endorsement, partnership, certification, or guarantee.

Unless otherwise stated, the website’s design, branding, text, graphics, logos, original content, and other materials are owned by or licensed to Retrisa and are protected by applicable intellectual property laws.

You may view and use website materials for ordinary informational and business evaluation purposes.

You may not reproduce, distribute, republish, sell, scrape, modify, or commercially exploit substantial portions of the website without permission, except where permitted by law.

Third-party names, logos, and trademarks remain the property of their respective owners.

You may not use this website to:

• Attempt unauthorized access to Retrisa systems or other systems;
• Introduce malware, malicious code, or harmful content;
• Interfere with website availability or security;
• Submit fraudulent or misleading information;
• Use automated systems to abuse forms or website functionality;
• Impersonate another person or organization;
• Violate applicable law; or
• Use support or contact forms to transmit passwords, authentication secrets, malicious files, or unlawful content.

Retrisa uses reasonable administrative, technical, and organizational safeguards intended to protect information and systems.

However, no website, email system, network, or Internet transmission can be guaranteed to be completely secure.

Use of the website is therefore subject to normal Internet security risks.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

RETRISA DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.

Nothing on this website constitutes a guarantee that any particular security threat, outage, breach, data loss, or technology problem will be prevented.

To the maximum extent permitted by applicable law, Retrisa will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of or inability to use the public website.

Claims arising from services provided to a customer are governed by the liability provisions in the applicable customer agreement.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

The website may contain links to third-party websites.

Retrisa does not control those websites and is not responsible for their content, security, availability, or privacy practices.

We may update these Terms from time to time.

The “Last Updated” date at the top of this page identifies the latest revision.

Continued use of the website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by law.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute relating solely to use of this public website will be subject to the appropriate courts located in Florida, subject to applicable law.

Customer service agreements may contain separate dispute-resolution and governing-law provisions.