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Existing Client Support

Existing Client Support

Need help? Tell us what’s happening and our team will review your request.

You can also email support@retrisa.com directly. Not a client yet? Talk to our team.

Before you submit

  • Give us the specifics

    Who is affected, when it started, any error text, and what you have already tried.

  • Choose a fair priority

    Normal for day-to-day issues, High for work that is blocked, Urgent for something stopping the business.

  • Never send credentials

    No passwords, MFA codes, recovery codes, private keys or API secrets. We will provide a secure method if needed.

Requests are handled within the scope of your plan. Anything outside it, such as a project or setting up a new computer, is confirmed with you before work starts.

Read the Existing Client Support Guide

You’ll hear from the Retrisa team

Your request goes straight to the engineers who look after your environment, not a call center.

Replies come from support@retrisa.com.

Submit a support request

Fields marked with an asterisk are required.

For your security, never submit passwords, MFA codes, recovery codes, private keys, or other authentication credentials through this form.

Support availability and response times are governed by your company's Retrisa service agreement, if applicable.