Not sure where to start? An assessment shows you what actually needs attention.Managed IT
Managed IT that runs like an operation, not a ticket queue.
Retrisa takes ownership of the technology behind your business, so it is set up correctly, kept current and reported on, without you building an internal IT department.
The service
Managed IT at Retrisa
Managed IT is the ongoing administration of everything your team uses to work: accounts, laptops and phones, email, files, applications and the vendors behind them.
Most growing companies get there by accident, with IT split between a part-time helper, a few vendors and whoever set things up first. Retrisa replaces that with one team responsible for the whole environment and a written standard for how it is run.
What Retrisa manages
- User onboarding and offboarding
- Microsoft 365 or Google Workspace administration
- Device enrollment, patching and inventory
- File storage, sharing and permissions
- Line-of-business application access
- Vendor, license and renewal coordination
- Documentation of how everything is set up
- Account, access and permission changes you request
Plans
How the plans cover Managed IT
What each subscription includes for this service. Final pricing and scope are agreed before work starts.
Basic
$50per user per month
- Microsoft 365 or Google Workspace administration
- Standard employee account onboarding and offboarding
- User accounts, permissions and multi-factor authentication
- Monthly IT health reporting
Premium
From$75per user per month
Everything in Basic, plus:
- Expanded reporting on infrastructure and backup health
Quoted separately
- Day-to-day employee helpdesk and troubleshooting
- Preparing or installing new or replacement computers
- Major projects
Problems it solves
What we most often find before Retrisa starts managing this area.
- Nobody clearly owns IT, so problems wait until someone notices
- New hires wait days for accounts and equipment
- Former employees still have working accounts
- Licenses are paid for but unassigned or unused
- Critical setup knowledge lives in one person’s head
- Every vendor points at another vendor when something breaks
What management sees
Reported in your monthly IT health view, in plain language.
- Who has access to what, and what changed this month
- Device inventory and patch status
- Administration work completed this month
- License counts against actual users
- Recommendations and upcoming renewals
How it fits
Part of one managed service, not a separate vendor
Managed IT is the foundation of every Retrisa engagement. The other services build on it: cybersecurity, backup and cloud all depend on accounts, devices and data being managed properly in the first place.
- Identity & Access
- Devices & Endpoints
- Business Systems
- Security & Resilience
Related services
Start with an IT Health Assessment
Retrisa reviews your users, devices, email, backups and security, and shows you where you stand on managed IT today. No obligation.